As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled Thule has a great reputation for producing high quality cycling accessories that are practical and affordable. If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection.

NOTE DELIVERY TIMES: These are calculated using ‘working days’ which exclude Saturday, Sunday, Bank Holidays and Festive periods Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case. As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.That’s why you can see it was easy for us to give Thule 9502 RideOn 2-Bike Towball Carrier such a high overall score of 9.3 / 10. It seems to have the perfect combination of features, quality and price making it a great all-rounder. We’ve run some analysis on the current price of Thule Rideon 9502 2 Bike Towbar Carrier to help identify if it’s a good deal or not. We’ve also created the table below which details what you can expect to pay for product that match the features and specs of Thule Rideon 9502 2 Bike Towbar Carrier, all of these should help you to decide if it’s right for you. a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model. Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor. Most bikes and accessories are covered by a standard manufacturer's warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;

You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bikeImproperly installed or repaired products (always follow the instruction guides for any product set-up or installation) In these circumstances it would be helpful if you could leave a clear written instruction attached to the obvious door that the driver would visit, advising of the name and house number of the chosen neighbour. WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.