You can choose which type of appointment you have, which hospital or clinic to use and which specialist team will be in charge of your treatment, as long as they meet your healthcare needs. Wi-fi is available free of charge throughout our hospitals for you to use on your own mobile device. Select the WiFiSPARK_FREE network to connect to our free wi-fi service. Someone who has a Lasting Power of Attorney is someone who knows the person well. They will be able to make decisions for a person whenever they are needed. They do not need the court to tell them they can.

We welcome the children of inpatients, however ask that they remain at the bedside throughout the visit Find the clinic you'd like to attend the appointment at from the options available, then choose Select this appointment. The best hospital novels explore the relationships between clinical healing and less measurable kinds of recovery 6. Cutting for Stone by Abraham Verghesetreatment required for a physical or mental condition caused by torture, female genital mutilation, domestic violence or sexual violence – this does not apply if you've come to England for this treatment unless you've applied for, or have been granted, asylum status It also has other useful information, such as your interests, likes, dislikes, how you communicate and any reasonable adjustments that you might need. Making reasonable adjustments for you We are aware patients are still experiencing difficulties booking appointments and have asked the views of our communities via a survey, which told us they would prefer to be able to book their blood test online. Carers are welcome to come to hospital to support patients' health and social needs. We recognise carers play a vital role in supporting patients’ communications needs – particularly where a patient has dementia, learning disabilities and/or autism. We can provide carers with a ‘carers passport’ so that each patient’s main carer can be identified easily. Ask your care team for more information. The New QEII Hospital has a modern and welcoming environment. Its design is inspired by the original Garden City concept through its use of materials (including timber, glass and hung tiles) the pitched roof line and a central courtyard garden area which is open to patients, visitors and staff from all the ground floor waiting areas. The hospital has also been designed to be sustainable and environmentally friendly – the shape and layout of the building creates natural shading, the window glass helps prevent the building getting too hot from the sun and a planted green roof encourages biodiversity.

For video appointments you'll need a charged smartphone, tablet or computer with a camera, microphone and internet connection. Test your equipment before your appointment.The people I encounter on a daily basis are vulnerable,” said Nuila, “and they come from a segment of society with a lot of presumptions about them. When I see that discrepancy, I want to talk about it.”

If you have not received a text message or phone call from us cancelling your appointment, it will go ahead as per the instructions in your appointment letter. Your letter will explain if your appointment is via phone, video or face-to-face. We are taking every precaution to keep patients who are coming into hospital safe. The Royal London hospital is situated just outside the congestion charging zone. If you need to drive through the zone to get to hospital, you are required to pay the charge, although there are some exemptions and discounts. These include: We are now welcoming visitors to most areas of our hospitals, butsome areas caring for particularly vulnerable patients may have restrictions in place.TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online. By bus Tell the healthcare professional if you're pregnant, have any allergies or are taking any medicines, including prescriptions, medicines you have bought yourself and alternative treatments. Please set aside at least two hours for your first outpatient visit to allow for any tests or scans you may need. Be aware that sometimes appointments can take up to half a day. you are always welcome to wear a mask if you wish to do so, even where it is no longer a requirement We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.