KLIN-IK

Product Information

Please note, that you can submit a triage request from 8am up until we are fully booked. Should an appointment be needed following a triage request, then these will be available throughout the day. Can I also take care of other health-related matters through the service (prescription renewals, test result enquiries, etc.)? Klinik Connect is an online triage solution to support the call centres when triaging patients on the phone. All inbound calls handled through the same channel and useful data gathering on patient flow management. If you have a health related concern and require an appointment but also have an administrative enquiry you should choose the appropriate tiles on the platform and submit separate enquiries. Please be sure to mention that you have made a separate enquiry within your last submission if this is on the same day or the previous enquiry has not been responded to. Your information is stored in the cloud, so assuming you have a desktop, laptop, tablet, or smartphone; you can run your clinic with confidence and ease.

It helps medical practices to put everything involved with running a private practice into one secure and automated place and is the cost effective practice management solution out there. Yet we are just at the beginning of the story. As doctors, we have been using such systems for some time. We can understand what the limits and benefits of AI are, and how we can use this technology safely. The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician. It marks a shift to effective online access to our services as we become a ‘digital first’ practice, and,We are at the beginning of exciting times for the use of AI in general practice. More and more doctors are seeing the benefits of using a medical AI system. Today’s patients are experiencing major barriers in accessing healthcare in a timely way. People are lost in the system, not getting the treatment they need in a timely manner while the professionals are heavily burdened. For healthcare professionals, the current processes cause delays and waste resources, potentially impacting on patient care. All messages are saved on encrypted servers and when the system is again up and running, they can be accessed again. In addition to our in-practice GPs, we also have 169 appointments every week with our GP colleagues at PushDoctor. When you submit a query through Klinik, you may be offered an appointment with a PushDoctor GP.

Using this new system we can guarantee that our on-the-day acute appointments are prioritised to those patients that require them whilst ensuring that adequate advice and support is given to those patients with minor ailments and conditions. Additionally, this new system will allow us to treat more patients on a daily basis. Reduced costs: Klinik Access can help GP practices to reduce the number of unnecessary appointments. This can save money in the long run. I could not access the service with my desktop computer – what is wrong? The form looks odd and cannot really be read properly – what is wrong?Practice staff can transfer the case to the right member of the practice team or group, using Klinik’s patient flow management technology. Some practices have an acute team, for example, who look at urgent cases. Others use admin teams for routine non-clinical enquiries.

If the patient’s enquiry is assessed as urgent, Klinik Access will automatically book an appointment for the patient with their GP. If the enquiry is non-urgent, the patient will be asked to wait until their next available appointment. If the patient is advised to self-care, they will be provided with information and advice on how to manage their condition. If the patient is referred to a specialist, Klinik Access will send the referral letter to the specialist on the patient’s behalf. The outcome of your request may vary depending on a number of factors and may range from an on-the-day appointment, to a prescription or a blood test. Alternatively you may be referred on to an external service if clinically appropriate, such as accident & emergency (if it is an emergency), minor injuries, a local pharmacy or a physiotherapist. Once you’ve submitted your symptoms and comments using the body map interface, or called your surgery, Klinik’s AI triage engine will assess the urgency or requirements of your condition. This is all supervised by a medically trained professional at your practice. Arguably one of the most significant elements of the NHS’ Long Term Plan, launched in early 2019, was the promise to deliver a digital-first primary care service by 2023-24. At the time, patient demand for GP services was showing no signs of slowing. With the right investment and guidance, the NHS saw technology as the enabler for relieving pressures on GP practices all the while improving patient experiences of care.Once you have activated your account, you can log into the professional interface using the login window shown in image 2. Klinik is more individualised and the responses you give will affect the questions the system asks. As GPs, we are now less worried about the length of appointments as we now know that we are seeing the patient we need to see. Using the Klinik online service means we can now get the correct patient to the correct point of care in the most efficient way" Improving access to GP services Klinik’s AI online triage and patient flow management solution can manage all incoming demand through the same platform. Its intuitive patient interface can handle enquiries coming through online, while a telephone module provides the possibility to capture 100% of inbound enquiries (online & telephone) in the same system. Our philosophy at Klinik is that we don’t try to minimise the number of face-to-face appointments. We enable patients and clinicians to agree what appointment is best for their needs. For many, remote care is the better option, and information analysed by the AI gives staff the correct information and recommendations to help them make the right decision. Using data to transform primary care

Klinik’s Business Intelligence system Our BI system provides key insights into the status of the practice daily important figures The online system developed by us is an excellent example of how digitalisation can help provide practice patients with better healthcare services, give professionals more time for encountering people and create significant cost savings” says Dr Petteri Hirvonen, CEO at Klinik Healthcare. Safe and secure: Klinik Access ensures that patients are safely directed to the right point of care at the right time. Klinik is a CE-marked medical device, Cyber Essentials accredited and in line with NHS standard requirements for digital technology. It sparked somewhat of a digital revolution in primary care. Accelerators were established in each NHS region to share lessons on digital transformation, whilst the launch of the new GP IT Futures framework, a new environment for procuring clinical IT systems for GPs, set out ‘to ensure that patients and the NHS can safely and securely access and share primary care data in real-time’, a historical challenge for the sector. Klinik Healthcare Solutions is founded 2013 and we have operations in UK, Finland, Portugal and Netherlands.For any administrative enquiries by selecting a tile you may find some further drop down options e.g. Nurse enquiries may have further options of blood test or contraception. In addition all administrative tiles contain a description of what is required from you to enable the practice to deal with your enquiry. After this, Klinik will assign you to the right point of care, which could be with your GP or a pharmacist, specialist or an emergency care facility. Once approved by a healthcare professional, your assigned care provider will be in touch to make an appointment. Reduces waiting times: Klinik Access online service reduces waiting times and gives you faster access to the right treatment. Klinik directs patient cases to the right point of care and ensures that those who need care first are dealt with first. Klinik’s online triage system then gives a preliminary assessment and flags up those who might need urgent care. It also identifies potential diagnoses and suggests possible treatment options, including self-care. Klinik offers a unique possibility to create bespoke pathways and workflows that will allow you to streamline as efficiently as possible to the right point of care. It will give your team greater control of how you receive patient queries and split workload already at the first step.